Showing Warranty Information

Flexsteel Hospitality

WARRANTIES:

All warranty time periods begin from date of delivery.

ONE-YEAR WARRANTY:

Flexsteel warrants its exposed-wood products, including dining and end tables, to be free from defects in materials and workmanship for one year from the date of delivery (excluding modAllure). During this period, at its option, Flexsteel will repair or replace, free of charge, products that prove to be defective.

THREE-YEAR WARRANTY:

Applies to sleepers with the standard 2700 bed mechanism under conditions of normal use.

Applies to the Standard Comfort innerspring sleeper mattress under conditions of normal use.

FIVE-YEAR WARRANTY:

All Flexsteel fully upholstered styles carry a five-year warranty on the drop-in sinuous wire (zigger) unit, wood frame and seat cushion.  These warranties are based on conditions of normal use.  During this period, at its option, Flexsteel will repair or replace, free of charge, products that prove to be defective.

Applies to furniture manufactured with Web seat foundation. Flexsteel warrants the Web seat foundation and hardwood seat frame against breakage under conditions of normal use.

Applies to sleepers with the optional 3500, 7000, Jule, and Side Sleep bed mechanisms under conditions of normal use.

Applies to the Hospitality Comfort innerspring, Superior Comfort innerspring, Jule, and Side Sleep mattresses, against defects in workmanship or material, other than covering, under conditions of normal use.

As it relates to normal use, Jule and Side sleeper mechanism are not designed to be closed inside furniture with bedding articles, including but not limited to sheets, blankets, pillows, or any other objects.  Failure to adhere to this warning can cause damage to the mechanism, and such damage is not covered under this five-year (5) warranty.

All Flexsteel recliners carry a five-year warranty on the Flexsteel seat spring unit, wood frame and recliner mechanism. All other parts; base unit, lumbar support, articulated headrest and the power motor on the electric lift recliner carry a one-year warranty. These warranties are based on conditions of normal use.

Applies to the polyurethane foam.

All modAllure wood frame products, foam and seat springs to be free from defects in materials and workmanship for five years from the date of delivery. During this period, at its option, Flexsteel will repair or replace, free of charge, products that prove to be defective.

SEVEN-YEAR WARRANTY:

Applies to only the Flexsteel blue steel seat spring and frame. Flexsteel warrants these products against breakage under conditions of normal use.

Warranties not expressly stated herein, including without limitations any implied warranties of merchantability and fitness for purpose, are excluded and disclaimed by Flexsteel Industries, Inc.

Flexsteel will make every effort to make on-time deliveries; however, we are not responsible for the loss of revenue due to late delivery.

Flexsteel shall not, in any event, be liable for the cost of any special direct, indirect, incidental or consequential damages to anyone due to the breach of any warranty hereunder. Flexsteel’s sole obligation shall be to repair or replace any product which proves defective during the warranty period.

Whenever a special wood finish is requested, Flexsteel will attempt to match for color but does not assume responsibility for color variation resulting from this finish being applied to various hardwoods.

The warranties do not apply to damage resulting from accident, alteration, misuse, negligence, abuse or abnormal wear.

Flexsteel Healthcare

WARRANTIES (All warranty time periods begin from date of delivery.)

FIVE-YEAR WARRANTY:
Flexsteel warrants its Acute Healthcare products to be free from defects in materials and workmanship for five years from the date of delivery. These warranties are based on conditions of normal use. If problems occur during the stated timeline, Flexsteel will review incidences and determine whether or not a repair or replacement is qualified. Repairs and replacements will be free of charge on all qualified products. Please note all fabrics are covered to the extent of fabric manufacturer’s warranty.

LIFETIME LIMITED WARRANTY:
Flexsteel warrants its Flexsteel Blue Spring Support System and Metal Frame to be free from defects in materials and workmanship for Lifetime from the date of delivery. These warranties are based on conditions of normal use. If problems occur during the stated timeline, Flexsteel will review incidences and determine whether or not a repair or replacement is qualified. Repairs and replacements will be free of charge on all qualified products.

Warranties not expressly stated herein, including without limitations any implied warranties or merchantability and fitness for purpose, are excluded and disclaimed by Flexsteel Industries, Inc.

Flexsteel shall not in any event be liable for the cost of any special direct, indirect, incidental or consequential damages to anyone due to the breach on any warranty aforementioned. Flexsteel’s sole obligation shall be to repair or replace any product which proves defective during the warranty period.

The warranties do not apply to damage resulting from accident, alteration, misuse, negligence, abuse or abnormal wear.

Warranties not expressly stated herein, including without limitations any implied warranties or merchantability and fitness for purpose, are excluded and disclaimed by Flexsteel Industries, Inc.

Flexsteel will make every effort to make on-time deliveries; however, we are not responsible for loss of revenue due to late delivery.

Flexsteel shall not in any event be liable for the cost of any special direct, indirect, incidental or consequential damages to anyone due to the breach on any warranty hereunder. Flexsteel’s sole obligation shall be to repair or replace any product, which proves defective during the warranty period.

Whenever a special wood finish is requested, Flexsteel will attempt to match for color, but does not assume responsibility for color variation resulting from this finish being applied to various hardwoods.

The above warranties do not apply to damage resulting from accident, alteration, misuse, negligence, abuse or abnormal wear.

Flexsteel Senior Living 

WARRANTIES (All warranty time periods begin from date of delivery.)

FIVE-YEAR WARRANTY:
Flexsteel warrants its Senior Living products to be free from defects in materials and workmanship for five years from the date of delivery. These warranties are based on conditions of normal use. If problems occur during the stated timeline, Flexsteel will review incidences and determine whether or not a repair or replacement is qualified. Repairs and replacements will be free of charge on all qualified products. Please note all fabrics are covered to the extent of fabric manufacturer’s warranty.

LIFETIME LIMITED WARRANTY:
Flexsteel warrants its Flexsteel Blue Spring Support System and Metal Frame to be free from defects in materials and workmanship for Lifetime from the date of delivery. These warranties are based on conditions of normal use. If problems occur during the stated timeline, Flexsteel will review incidences and determine whether or not a repair or replacement is qualified. Repairs and replacements will be free of charge on all qualified products.

Warranties not expressly stated herein, including without limitations any implied warranties or merchantability and fitness for purpose, are excluded and disclaimed by Flexsteel Industries, Inc.

Flexsteel shall not in any event be liable for the cost of any special direct, indirect, incidental or consequential damages to anyone due to the breach on any warranty aforementioned. Flexsteel’s sole obligation shall be to repair or replace any product which proves defective during the warranty period.

The warranties do not apply to damage resulting from accident, alteration, misuse, negligence, abuse or abnormal wear.

Warranties not expressly stated herein, including without limitations any implied warranties or merchantability and fitness for purpose, are excluded and disclaimed by Flexsteel Industries, Inc.

Flexsteel will make every effort to make on-time deliveries; however, we are not responsible for loss of revenue due to late delivery.

Flexsteel shall not in any event be liable for the cost of any special direct, indirect, incidental or consequential damages to anyone due to the breach on any warranty hereunder. Flexsteel’s sole obligation shall be to repair or replace any product, which proves defective during the warranty period.

Whenever a special wood finish is requested, Flexsteel will attempt to match for color, but does not assume responsibility for color variation resulting from this finish being applied to various hardwoods.

The above warranties do not apply to damage resulting from accident, alteration, misuse, negligence, abuse or abnormal wear.

Flexsteel Government

All warranty time periods begin from date of delivery.

One- Year Warranty:
Flexsteel warrants its exposed-wood products, including dining and end tables, to be free from defects in materials and workmanship for one year from the date of delivery (excluding modAllure). During this period, at its option, Flexsteel will repair or replace, free of charge, products that prove to be defective.

Five-Year Warranty:
All Flexsteel fully upholstered styles carry a five-year warranty on the drop-in sinuous wire (zigger) unit, wood frame and seat cushion. These warranties are based on conditions of normal use. During this period, at its option, Flexsteel will repair or replace, free of charge, products that prove to be defective.

Applies to furniture manufactured with Dymetrol seat foundation. Flexsteel warrants the Dymetrol seat foundation and hardwood seat frame against breakage under conditions of normal use.

All Flexsteel recliners carry a five-year warranty on the Flexsteel seat spring unit, wood frame and recliner mechanism. All other parts, base unit, lumbar support, articulated headrest and the power motor on the electric lift recliner carry a one-year warranty. These warranties are based on conditions of normal use.

Applies to the 2.5 (HR) high-resiliency, high-density urethane foam seat cushion and to the Luxury Cushion (LC) foam seat cushion when used on fully upholstered product.

Applies to sleepers with the optional 3500 be mechanism under conditions of normal use.

Applies to the Dreamflex innerspring sleeper mattress under conditions of normal use.

Ten-Year Warranty:
Applies to only the Flexsteel blue steel seat spring and frame. Flexsteel warrants these products against breakage under conditions of normal use.

Flexsteel Commercial Office Furniture

Lifetime Limited Warranty:
Laminate and veneer case goods 

Five-Year Limited Warranty:
Flexsteel Lounge seating products

Two-Year Limited Warranty:
Office chairs, except for three-year warranty on Pantera and Lotus Chairs

Consumer Warranty Statement: If you notice a defect, it is important for you to act
promptly and immediately notify the Authorized Retailer from whom you purchased    
your furniture. Your notification must be given to  an authorized DMI dealer with proof of purchase. After notification, it may be necessary for the  Authorized Dealer or the manufacturer to arrange for an inspection of your furniture to determine whether or not a covered defect exists. If a covered defect does exist, it will be  repaired. If it is determined that repair is not practical; you will be supplied with new furniture of the same or similar color, design, style and quality at the current price less depreciated value of the product as based on ASB standards for straight line depreciation of Office Furniture. You will not be charged for any repair services, delivery costs.

No implied warranties, including warranties of merchantability or fitness for a particular purpose exist. By implied warranties, we mean ones that the law requires to have been given by the seller even though they are not set out in writing. Please note: some states do not allow exclusion or limitation on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. 

While we believe our limited warranty is a good one, there are some limits to it. Any of the    following things reduce the manufacturer’s responsibility under this warranty:

This limited warranty protects you only when you purchase furniture from an Authorized Dealer and if you are the original owner of the product.

This limited warranty applies only when you have purchased the furniture for your own use and not for resale prior to use.

Your furniture requires some routine maintenance. Keep it clean, dusted and polished as necessary. Proper care and use are essential to preserving the rights under this limited warranty. We will not repair or replace your furniture if damage is caused by improper maintenance or by improper use.

This limited warranty does not cover damage resulting from abuse, normal wear and tear, and accidents including burns, cuts, scratches, scuffs, watermarks or indentations.

Consequential or incidental damages are not covered under this limited warranty.    

By this we mean any loss, expense or damage other than to the furniture itself that may result from a defect in the furniture. Please note: some states do not allow the exclusion or    limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Care & Cleaning Instructions

Each piece of Flexsteel furniture is crafted to bring years of beauty to your home. To ensure that your furniture stays looking beautiful, we suggest the following tips for cleaning and maintenance.

Wood

  • Do not expose wood furniture to extreme heat or humid conditions. Do not place your furniture in direct sunlight or in a damp area. Avoid arranging your furniture so that it is placed in front of or over heating and air conditioning vents.
  • Do not place plastic, rubber, or hot objects on your wood furniture. Chemicals in such objects may soften or discolor the finish. To avoid such damage, apply a strip of felt, leather, or cork under accessories. Also, occasionally rotate accessories so they do not remain in the same spot for extended periods of time.
  • Lift objects from the top surface rather than dragging them across the finish when moving them.
  • Use a protective pad when using your furniture as a writing surface (especially when using a ballpoint pen).
  • Small scratches that occur with normal use can be touched up with a scratch remover or special touch-up pens or sticks available at your furniture dealer or at many paint stores.
  • Dust frequently with a clean dry, lint-free cloth. For a more thorough cleaning, the furniture may be washed with a mild soap and warm water. Dry thoroughly using a clean, lint-free cloth and wipe with the grain. A furniture polish may be applied for more shine. We recommend this type of cleaning every six months to remove accumulated dust and furniture wax buildup.
  • Do not use water, alcohol, lacquer thinner, acetone, or any alcohol-based cleaning products.
  • Spilled liquids should be wiped from the surface immediately with a soft, damp cloth. Always wipe the furniture in the direction of the wood grain.
  • Polishes (not silicones or waxes) are the best choice for cleaning exposed wood surfaces.

Cane & Wicker

  • Do not use water, alcohol, lacquer thinner, acetone, or any alcohol-based cleaning products.
  • Vacuum with a soft brush to remove dust; hard-bristle brushes will mar the surface.
  • Wipe the surface with furniture polish and a soft, dry cloth for regular surface cleaning.

Marble, Stone, & Concrete

  • Do not use alcohol, lacquer thinner, acetone, or any alcohol-based cleaning products.
  • Spills should immediately be blotted with a dry cloth. Use a lightly water-dampened cloth to remove any residue; then dry with a soft cloth and apply furniture polish.

Metal

  • Do not use water, alcohol, lacquer thinner, acetone, mineral spirits or any alcohol-based cleaning products.
  • Dust regularly with furniture polish and a soft cloth or chamois.

Glass

  • Wipe the surface with glass cleaner and a soft cloth to remove dust, spills, or fingerprints.
  • Do not place hot items (e.g., pans, dishes, irons) directly on this surface.