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Buying Flexsteel

We sell Flexsteel home furniture through authorized Flexsteel retailers. Visit Find Flexsteel for information on retailers nearest to you.

Selling prices are determined by individual Flexsteel furniture retailers. You can get in touch with one by visiting Find Flexsteel for information on retailers nearest to you.

Our retailers often feature Flexsteel furniture on their own websites. Check out their brick-and-mortar locations to get the most up-to-date information on product pricing and availability. Visit Find Flexsteel for information on retailers nearest to you.

Sorry; we cannot access the inventory records of our authorized Flexsteel furniture dealers, but they will be happy to help locate the piece you’re looking for. You can get in touch by visiting Find Flexsteel for information on retailers nearest to you.

All product information is available on Flexsteel.com. Product pages provide full product details and color photos that let you zoom in on details.

Some retailers do not carry the full line of Flexsteel home furniture, but another retailer may have the piece you’re looking for. Please inquire with a few nearby locations. Visit Find Flexsteel for information on retailers nearest to you.

We recommend that you work with a local Flexsteel furniture retailer to see the full range of upholstery colors and options available. Our retailers will share their expertise on important differences in upholstery durability and cleanability to help you make the best choice for your furniture. Visit Find Flexsteel for information on retailers nearest to you.

Warranty & Repairs

Sorry; we don’t offer re-upholstery services. We recommend you check with your local Flexsteel retailer to see if they offer re-upholstery services or can recommend a reputable re-upholstery company.  Visit Find Flexsteel for information on retailers nearest to you

Flexsteel furniture retailers are happy to check the availability of upholstery and place your order for you. Visit Find Flexsteel for information on retailers nearest to you.

Please provide a report of any defects along with proof of purchase as soon as possible to the Flexsteel retailer where your furniture was purchased. Your retailer will determine if a needed repair is covered under the warranty and make arrangements.

If the damaged furniture is more than a year old, you will be responsible for covering shipping and labor costs incurred in repair.

In the case where it’s no longer convenient to work with your original furniture retailer, you can arrange warranty service through any authorized Flexsteel furniture retailer by providing proof of purchase.  Visit Find Flexsteel for information on retailers nearest to you.

For any of our Flexsteel leather furniture, leather touch-up kits are available through Uniters North America. To order, please visit shop.unitersna.com or call 1.800.234.8986.

It is rare that a Flexsteel reclining mechanism would exhibit a defect in materials or workmanship, but if this does occur, it is covered under the lifetime limited warranty. Warranted issues include broken or sheared pivot rivets, broken cross tubes that connect the two hinges, or broken mechanism links.

Please check with your local Flexsteel retailer or visit the Warranty page for more details. Visit Find Flexsteel for information on retailers nearest to you.

Please provide a report of any defects along with proof of purchase as soon as possible to the Flexsteel retailer where your furniture was purchased. Your retailer will determine if a needed repair is covered under the warranty and make arrangements.

If the damaged furniture is more than a year old, you will be responsible for covering shipping and labor costs incurred in repair.

Visit Find Flexsteel for information on retailers nearest to you.

Please contact your local Flexsteel retailer.  Visit Find Flexsteel for information on retailers nearest to you.

Flexsteel reclining mechanisms require no maintenance and will last the lifetime of the furniture! On occasion, mechanisms can become bent from rearranging furniture, sitting on the arm(s) or footrest(s), or general overloading of the furniture. We understand this happens, so replacement mechanisms are available for purchase through your retailer, and replacing the mechanism is a simple repair.

Please check with your local Flexsteel retailer or visit the Warranty page for more details. Visit Find Flexsteel for information on retailers nearest to you.

Please get in touch with your local Flexsteel retailer, who will have all the information necessary to track the status of your furniture order or the status of your repair work.

Care & Cleaning

When closing the footrest on Flexsteel handle-activated reclining furniture, simply press downward with your feet to close the footrest. The reclining handle may be used to assist the closing, but be sure to initiate the first two to three inches of closing with the downward pressure of your feet. Using the handle to initiate the closure of the footrest will result in damage to the reclining mechanism.

All Flexsteel fabrics are classified for durability by the American Society of Testing and Materials. All fabric samples are coded with a one of four wearablity codes: HHH, MMM, LLL, or DDD. Descriptions of these codes are listed below. 

HHH – This fabric is rated HEAVY DUTY and is suitable for normal use; by an active family with children. It should provide better durability than fabrics coded as Medium Duty. It meets or exceeds 15,000 Double Cycles of Abrasion Testing.
MMM – This fabric is rated MEDIUM DUTY and is suitable for normal use by adults in a household where furniture is not in constant use. It meets or exceeds 9,000 Double Cycles of Abrasion Testing.
LLL – This fabric is rated LIGHT DUTY and is suitable for an adult household where furniture is selected for its aesthetic value rather than for its performance characteristics. Such a fabric will provide satisfaction if not subject to constant use. It should provide better durability than fabrics coded as Delicate but cannot be expected to provide the same level of performance as those fabrics labeled as Heavy Duty or Medium Duty. It meets or exceeds 3,000 Double Cycles of Abrasion Testing.
DDD – This fabric is rated DELICATE. It is primarily decorative and should be given more care and respect than fabrics coded as Heavy Duty, Medium Duty, or Light Duty. This fabric carries the minimum rating of acceptability as established by the Upholstery Fabric Industry Performance Standards approved by the American Society of Testing and Materials.

Note: These codes do not by themselves constitute a guarantee of durability for a specified period of time; however, the fabric has been tested and meets the Upholstery Fabric Industry Performance Standards approved by the American Society of Testing and Materials (ASTM D13-73-12). They meet or exceed standards concerning: breaking;and tearing strength; resistance to yarn slippage; resistance to change in appearance, hand and character; fabric shrinking; crocking; and staining and color fastness to light, water, and gas fumes.

All fabrics in the Flexsteel line are classified for cleanability according to the AHFA cleanability code. For the customer’s convenience, all Flexsteel furniture is shipped with a cleanability code on the fabric.

Flexsteel recommends that your Flexsteel furniture be cleaned by professional upholstery cleaners only. Contact the IICRC at www.iicrc.org to find a certified firm that specializes in upholstery cleaning.

W – Spot clean only with water based shampoo or foam upholstery cleaner. Pretest a small, inconspicuous area before proceeding. Do not over wet. Do not use solvents to spot clean. Pile fabrics may require brushing with a non-metallic, soft-bristle brush to restore appearance or reset nap. Cushion covers should not be removed and laundered. Loose cushions feature a zipper closure, but this is to provide a clean finish only. Zippered covers should not be removed and laundered.
To prevent overall soiling, frequent vacuuming or light brushing with a non-metallic, soft-bristle brush to remove dust and grime is recommended. When cleaning a spill, blot immediately to remove spilled material. Evenly clean the entire panel in a seam-to-seam fashion. Do not clean just the spots or stains.

S – Spot clean only with a water-free dry cleaning solvent. Pretest a small, inconspicuous area before proceeding. Do not saturate. DO NOT USE WATER. Pile fabrics may require brushing with a nonmetallic, soft-bristle brush to restore appearance. Cushion covers should not be removed and dry-cleaned. Loose cushions feature a zipper closure, but this is to provide a clean finish only. Zippered covers should not be removed and dry-cleaned.
To prevent overall soiling, frequent vacuuming or light brushing with a non-metallic, soft-bristle brush to remove dust and grime is recommended. When cleaning a spill, blot immediately to remove spilled material. Evenly clean the entire panel in a seam-to-seam fashion. Do not clean just the spots or stains.

W/S – Spot clean with upholstery shampoo or dry cleaning solvent designed for furniture. Pretest a small, inconspicuous area before proceeding. Do not saturate. Pile fabrics may require brushing with a non-metallic, soft bristle brush to restore appearance. Hot water extraction or steam cleaning is not a recommended cleaning method. Cushion covers should not be removed and laundered or dry-cleaned. Loose cushions feature a zipper closure, but this is to provide a clean finish only. Zippered covers should not be removed and laundered or dry-cleaned.
To prevent overall soiling, frequent vacuuming or light brushing with a non-metallic, soft-bristle brush to remove dust and grime is recommended. When cleaning a spill, blot immediately to remove spilled material. Evenly clean the entire panel in a seam-to-seam fashion. Do not clean just the spots or stains.

X – To prevent overall soiling, frequent vacuuming or light brushing with a non-metallic, soft-bristle brush to remove dust and grime is recommended. Water-based foam or solvent-based cleaning agents of any kind may cause excessive shrinking or fading.

Pilling is characteristic of many fabrics and is caused by excess fiber coming off the fabric surface. This excess fiber forms small balls or “pills” on the fabric. Pilling will persist until the excess fiber has been released. The best treatment is to simply shave the fabric with a battery-operated furniture or sweater shaver to remove the pills and restore the look of the fabric surface.

Note: Pilling is not warranted by fabric mills or by Flexsteel. Pilling is a normal characteristic of many fabircs, and it is not considered a defect.

We recommend dusting your leather furniture weekly with a soft, clean cloth or vacuuming with a soft brush attachment.

No, Flexsteel home furniture is free from fire-retardant chemicals. Flexsteel fabrics introduced after January 1, 2015, meet California TB 117-2013 flammability standards. 

No, all Flexsteel furniture is CARB (California Air Resources Board) compliant. Also, all our finishes are lead free.

Order Status

Our furniture comes from all across the United States and the world. Please check with your local Flexsteel retailer for more information. Visit Find Flexsteel for information on retailers nearest to you.

We do not ship directly to customers. Please contact your local Flexsteel retailer. Visit Find Flexsteel for information on retailers nearest to you.

Delivery arrangements vary according to specific retailers. Visit Find Flexsteel for information on retailers nearest to you.

Please contact the retailer where your furniture was purchased for up-to-date information on your order.

Please contact your retailer for delivery status updates.

Individual Flexsteel retailers have their own return and exchange policies. Visit Find Flexsteel for information on retailers nearest to you.

Generally, there is a no-cancellation policy for custom-order items. Please check with your local Flexsteel retailer. Visit Find Flexsteel for information on retailers nearest to you.

Please contact your Flexsteel retailer if you have an issue with your furniture and to discuss the return policy. Visit Find Flexsteel for information on retailers nearest to you.

Please contact your Flexsteel retailer to address this issue. Visit Find Flexsteel for information on retailers nearest to you.

Please contact your Flexsteel retailer to address this issue. Visit Find Flexsteel for information on retailers nearest to you.

We usually require 10 to 12 weeks to complete and ship your custom-order delivery. Please contact your retailer for delivery status updates.

Please check with your local Flexsteel retailer.

We don’t ship directly to customers, so please contact your local Flexsteel retailer for details. Visit Find Flexsteel for information on retailers nearest to you.

Flexsteel Website

Sorry; we currently don’t offer services for interior designers, but we’re always thinking of new ways we can help. Please Contact Us if you have a specific request or would like to share your ideas.

This feature allows you to view our entire in-line offering and save some of your favorites. Then the next time you visit our site you're able to access those items you selected from your previous web session.

All available information is on Flexsteel.com. For brand-new products that are not listed online, please contact your local Flexsteel retailer. Visit Find Flexsteel for information on retailers nearest to you.

Please contact a Flexsteel authorized retailer to discuss furniture styles and customization options. Visit Find Flexsteel for information on retailers nearest to you.

We update our products frequently, so brand-new items will appear on the site quickly.

For Retailers

You’ll find our namesake Blue Steel Spring at the core of our upholstered seating. We are so proud of its strength and beauty, we don't want to cover it up. We want to show it off!

Sorry; we do not produce slipcovers for Flexsteel furniture.

Sorry; we don’t offer those.

We do not offer suggested retail pricing.